RASS Case Studies
Case Study 1
Independent Software Developer
The Customer:
Based in southern California, this Independent Software Vendor (ISV) delivers productivity enhancements for customer service, contact management and help desk applications. With over 750 installations in 30 countries, the company's core help desk application manages call center workflow performing customer service or help desk functions.
The Challenge:
After months of trying to program a custom solution, the customer encountered a variety of technical barriers, as well as end-users who were demanding access to their application through the Web. Faced with an immediate need to Web-enable their core application while retaining a familiar look and feel, RASS was installed.
The Solution:
RASS web-enabled the critical help desk application - without the need to rewrite a single line of code. With the power and flexibility of RASS, the application now allows service organizations to manage calls and provide support to their users from any location in the world. RASS allows application users to control critical business processes over the Web from any remote location, over any type of Internet connection.
With RASS, ease of use, simple implementation, and ability to deliver the fully-functional help desk application client interface over the Web - instantly and securely - is a powerful competitive edge. Web browser access to the application delivers full functionality - the power of RASS.
Case Study 2
Medical Product Distributor
The Customer:
IT staff had its hands full converting two legacy applications to web applications in order to make them available for sales staff, customers, and vendors. A Windows-based CRM application and their SQL Order Entry application needed to be web enabled. Sales and service was being "pushed" closer to the customer. Both business applications were crucial to this initiative.
The Challenge:
Neither legacy program's developer offered a web conversion interface for their product. Estimates of the time and money it would require to write, test and debug the new code needed to convert both applications were unacceptable. IT staff was faced with installing and rolling out two completely new business applications; not to mention the conversion of existing data to two new formats. The disruption this would cause to sales and service was considerable.
The Solution:
Using RASS, the CRM and Order Entry applications were web enabled and available to the sales force, and customers in less than 2 hours! Field tests conducted confirmed full functionality across dial-up and broadband Web connections. The implementation was accomplished on time and under budget, delivering accelerating sales, reduced customer service time, and lower inventory costs.
RASS provided an easily installed, affordable application sharing solution. There was no need to re-engineer either of these two applications for the Web. Without touching a line of code, this Distributor's IT staff web enabled their legacy CRM and Order Entry applications – making them accessible from any Web browser on any platform
About RASS
RASS is your organization's solution to Application Virtualization, Cloud, Software as a Service, Desktop as a Service and Desktop Virtualization challenges. RASS is the easy, powerful and affordable virtualization alternative to Citrix and Windows Terminal Services.
With RASS users avoid the expense and complications of Citrix and Windows Terminal Server. RASS is the easy, affordable and powerful solution to your organizations Applications as a Service, AaaS, Software as a Service, SaaS, Infrastructure as a Service, IaaS, Hardware as a Service, HaaS, and Desktop as a Service, DaaS, delivery challenges.
RASS delivers solution providers the ability to quickly, efficiently and effectively virtualize business applications and deliver these virtualized applications to users while retaining 100% of the virtualized applications features, functions and branding, anywhere, anytime and on virtually any platform, device or Operating System.
Anytime, Anywhere, on Any Platform
With 100% of your application's features, functions and branding available - anywhere, anytime, immediately regardless of connection, location, platform or operating system - users experience their own virtual desktop with complete printing capabilities and no latency issues.
